Venatra Call Center

 Builds on the powerful features by adding advanced call center capabilities at an unbelievably low price. Designed for companies with 2 - 200 agents, Venatra Call Center adds robust ACD and IVR capabilities with unlimited queues, skills-based routing, real-time queue statistics, graphical reports, web-based recording access, and more. Venatra call center comes with Isymphony , which brings advanced agent capabilities such as on-the-fly recording, call barge, call monitor, CRM integration, and one-touch agent login.  
Auto-Attendant (IVR)
The Venatra-CC Auto-Attendant lets callers "Press 1 for Support" or "Press 2 for Sales." The Auto-Attendant feature is easy to use and powerful.   
Voicemail
Venatra-CC offers four easy ways to retrieve messages:·   Press a single button on your office phone·   Dial in remotely from any outside phone. ·   Receive attached .wav files in your email. ·   Listen via your Web control panel. 
Voicemail-to-Email
Receive your voicemails as emails! Venatra-CC comes pre-configured to send each employee an email whenever they get a voicemail.   
Hot Desk
Have more employees than desks and phones? No problem! Venatra-cc "hot desk" feature. With a couple of clicks of the mouse, extensions and voicemails will follow your employees from desk to desk! 
Music on Hold
Music-on-Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel.  
Night Mode
Have a small office that opens when your first employee arrives and closes when your last employee leaves? Night mode is a feature for companies that want to “turn on” their phone system in the morning with a few key presses and put it to night mode and the end of the day with a few key presses or setup a speed dial button on your phones for one-touch switching of mode. 
Analog & IP Phones
Venatra-CC  is one of the most flexible phone systems on the market today, supporting all analog phones and numerous IP phones such as Cisco, Polycom, Aastra, SwissVoice ... etc
Ring-all (Blast Group)
A Blast Group takes one inbound call and rings all phones; the first to pick up gets the call. 
DIDs
Have more employees than phone numbers? With one click of the mouse, you can assign an inbound phone number to an employee.  
Unlimited VoIP Accounts
Venatra-CC Comes VoIP-ready with unlimited VoIP provider accounts fHowever, if you are going to use VoIP as your primary provider, we highly recommend: 1. A dedicated broadband connection just for VoIP
2. A segmented LAN (different network for phones and PCs).
3. A high quality VoIP Provider.
4. QOS on every part of your LAN and WAN. 
Branch Office Support
Deploy a low-cost Venatra-CC server in each office. Then, with a few clicks in your control panel, link your servers to take advantage of the following features: ·Free office-to-office calling via VoIP. ·Call forwarding to any extension in your linked Venatra-CC server network  ·Shared agents and queues  
Web Control Panel
Our award-winning Web interface comes in two flavors: ·An admin panel for administrators -- manage all aspects of Venatra-CC remotely. ·A user panel for employees -- allowing them to manage their personal configurations (such as listen to voicemail, click to call people back, enable call forwarding, etc.) from anywhere in the world.   
Powerful Reporting
From the Venatra-CC   Web Admin Panel, you can analyze call logs for all extensions using powerful search and filter parameters.  From the Venatra-CC Web User Panel, individual users can look at their call logs — and return calls with the click of a mouse!  
Fax Support
Venatra-CC  supports faxing . 
E1 Support
As well as auto-detection of Analog and Digital PRI cards . 
Unlimited Call Queues
Each queue comes with a variety of options: ·Personalized audio announcements give your queue a professional sound. ·"Hold Time" announcement frequency customization allows you to tailor your callers' on-hold experiences. ·User/Agent priorities allow for more effective call routing. ·Hold time limits ensure that callers do not remain in your queue for extended periods.  
Full Featured A.C.D.
A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your users/agents in many different ways to facilitate your unique business needs: ·Ring all - 1st to pickup gets the call. ·Ring one person at a time in order. ·Ring in order, with memory. ·Ring who was least recently called. ·Ring who has the fewest calls. ·Ring a random person.  
Agent Call Recording
Record your agents’ calls.